Last updated: January 2026
Due to the nature of pharmaceutical and cosmetic products, returns and exchanges are limited.
Eligible Returns
Returns are only accepted if the product is damaged, defective, or incorrect upon delivery.
Conditions
Requests must be made within 48 hours of delivery
Products must be unopened and unused
Proof of issue (photos/videos) is required
Non-Eligible Returns
Used or opened products
Products rejected by customs
Orders delayed due to customs clearance